Shipping Policy

Worldwide Shipping Made Clear with Tavunae

At Tavunae, we provide straightforward international shipping information so customers know what to expect from checkout through delivery. Orders are prepared for shipment before being handed to the relevant carrier, and tracking details are provided when available for the selected delivery service. Eligible purchases may also qualify for Free Shipping once the required cart value is reached. This policy explains order processing, estimated transit times, delivery fees, tracking, customs responsibilities, delivery issues, and other important shipping terms.

1. Order Processing and Dispatch

Once payment has been successfully authorized, the order enters our fulfillment process. Purchases are normally reviewed, prepared, and packaged within 3-5 business days before being transferred to the appropriate shipping carrier. During this period, relevant order details are checked and the parcel is prepared for dispatch.

When an order has been dispatched, a shipping confirmation may be sent to the email address associated with the purchase.

Regular fulfillment is generally carried out from Monday through Friday, excluding applicable public holidays.
Seasonal demand, promotional events, unusually high order volume, or holiday periods may occasionally result in longer preparation times.
Orders placed outside normal fulfillment periods will typically begin processing on the next available business day.

2. Estimated International Delivery Times

Tavunae ships orders to supported international destinations. Actual delivery times can vary depending on the destination, carrier schedules, local postal services, customs procedures, transportation conditions, weather, and other factors outside the standard fulfillment process.

Typical Delivery Estimate: Most orders are expected to arrive within approximately 14-21 business days after they have been dispatched.

Transit times may increase because of customs inspections, local holidays, severe weather, carrier disruptions, or transportation delays. Tracking information may also update intermittently because new events appear only when a parcel is scanned within the delivery network.

3. Shipping Fees and Free Delivery

Applicable shipping charges are shown during checkout before the customer completes an order. When the cart reaches the qualifying purchase threshold displayed on our website, eligible orders may automatically receive Free Shipping.

Shipping costs may differ depending on the delivery options and conditions available during checkout.
Eligible purchases automatically receive free shipping after reaching the qualifying order value shown on Tavunae.org.
Customers can review the applicable delivery charge before submitting payment and confirming the order.
If an approved full refund includes reimbursement of the original shipping fee under our refund policy, the eligible delivery amount will be included in that refund.

4. Tracking Your Shipment

When tracking is available for the carrier and destination used for an order, shipment information may become accessible after dispatch. Customers can check available delivery updates through our Track Your Order page using the relevant order details. Where supported, tracking information may also appear in the shipping confirmation email.

5. Customs Duties, Taxes, and Import Fees

International shipments may be subject to customs duties, import taxes, brokerage fees, clearance costs, or other local charges imposed by authorities or service providers in the destination country. Unless clearly stated otherwise at checkout, these charges are assessed separately and are not included in the product price or ordinary shipping fees collected by Tavunae.

The recipient is responsible for applicable customs duties, import taxes, clearance fees, and other locally imposed charges.
If a parcel is refused or returned because required customs charges were not paid, any potential refund will be evaluated after the final shipment status has been confirmed.
Customs reviews and border clearance procedures may extend the overall delivery timeline.

6. Delayed, Missing, or Damaged Deliveries

After a parcel has entered the carrier’s network, transportation, tracking scans, and final delivery are handled by the relevant shipping provider. If a delivery concern occurs while an order is in transit, Tavunae may help review available tracking records and determine suitable next steps based on the confirmed shipment status.

If tracking indicates that a package was delivered but it cannot be located, customers should first check entrances, mailboxes, designated safe areas, household members, and nearby addresses.
Packages believed to be lost may require an investigation by the shipping carrier before their status and any available resolution can be determined.
If merchandise arrives damaged, keep the product, outer packaging, protective materials, and shipping labels, and take clear photographs showing the condition of the parcel and item.

7. Accurate Shipping Information

Customers are responsible for checking delivery information carefully before completing an order, including the recipient’s name, street address, apartment or unit details, city, state or region, postal code, country, and telephone number. Tavunae cannot guarantee successful delivery when the information submitted during checkout is incorrect, incomplete, or outdated.

If you notice an error in your delivery details, contact customer support as soon as possible while the order is still being processed.
Address changes may not be available once a parcel has been dispatched or accepted into the carrier’s transportation network.

8. Failed Deliveries and Returned Parcels

Packages returned because of unsuccessful delivery attempts, recipient refusal, unpaid customs charges, or incorrect address details will be reviewed after the carrier confirms the parcel’s final shipping status.

Reshipping: When appropriate and available, a replacement shipment may be arranged after complete and accurate delivery information has been confirmed.
Refund Review: Any refund eligibility and applicable reimbursement amount will be assessed according to our refund terms and the verified circumstances of the returned shipment.

9. Shipping and Delivery Support

For questions about order processing, shipment tracking, delivery status, or correcting delivery information, contact Tavunae through our Contact Us page and include the relevant order details.